Department: US OTC

Location:       Goregaon East

Designation: Executive

Position Summary:

The US O2C Rebate Analyst is responsible for validating customer claims and invoices related to commercial rebates, administrative fees, volume incentive rebates (VIR), indirect billbacks, stocking allowances, and other customer-posted charges. This role ensures timely processing and payment of claims, conducts variance analysis against submitted claims, and supports dispute resolution through clear internal and external communication. The analyst also collaborates closely with various departments particularly Accounts Receivable to manage credit and debit applications within SAP.

Key Responsibilities:

• Manage Claims mailbox; including claims uploads and address customers’ inquiries
• Validate & process commercial rebates, Admin fees, VIR, Indirect billback, Stocking allowance, and other fees posted by the customers. Maintain customer’s claim logs, navigate customer’s portals and download posted invoices.
• Prepare customer reporting in line with contractual obligations.
• Review and interpret contact terms to customer claims across assigned accounts.
• Organize and stay on top of validation files and payment data.
• Perform various Ad-Hoc analysis as needed to support other departments.
• Work closely with Accounts Receivable in clearing outstanding deductions and discrepancies.
• Assist in credit/debit applications, claim vs. payment reconciliations, provide data to support all disputes.
• Analyze customer inquiries as needed, including sales and payment reporting.
• Reconcile payment discrepancies against customer claims and create supporting files for the US team to commutate and resolve all variances with customers.
• All face-to-customer communication will be handled by the commercial team in the US.

Education:

• Bachelor or MBA or equivalent work experience, preferably in pharmaceutical industry.

Experience:

• 3-5-years if Bachelor and 2-3-years for MBA experience in commercial finance
• Understanding of commercial rebate analysis and basic account skills.
• Working knowledge of Vistex and SAP experience.

Knowledge/Skills:

• Working knowledge of Microsoft Office with ability to use advanced Excel spreadsheet functions and formulas, and working with large data files.
• Ability to work independently with a high sense of urgency to meet deadlines.
• Interested candidates must possess high ethical standards.
• Ability to comprehend, read/write/communicate fluently in English.
• Detail oriented with good analytical skills and must be flexible to handle changing priorities.
• Ability to collaborate with all levels of personnel, including senior management and external customers.